Custom Orders

  • For custom orders please contact YennyCocq LLC using the form on the Contact Us web page. Please include as complete a description of your request, as possible.
  • Lead time for custom orders is a minimum of eight weeks from the time the required payment for the order is received. Figurines over six inches in size, special circumstances, current workload, and backorders will extend the lead time.
  • If the total estimated cost is less than $600, then YennyCocq LLC requires payment in full before starting on a custom sculpture.
  • If the total estimated cost is greater than $600, then YennyCocq LLC requires a payment of 50% before starting on a custom sculpture. The other half is due before shipping the custom piece.
  • Changes to the original custom order agreement may result in a revised total estimated cost. If the difference between the original and revised total estimated cost is greater than $600, then YennyCocq LLC requires payment in full of the cost difference before continuing work on the sculpture.
  • The cost of shipping and insurance, taxes, custom duties, as well as handling fees of the destination country, are the responsibility of the buyer.
  • Refunds and cancellations of custom orders, with a total estimated cost less than $600, are subject to a 20% processing fee.
  • Refunds and cancellations of custom orders, with a total estimated cost greater than $600, are subject to a 40% processing fee.