Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Jewelry that is not worn, and unmounted figures, are fully returnable or exchangeable. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging and carefully repacked to avoid damage. The return postage is paid by the customer, unless the item was broken in transit. Images of the damaged package and the condition are required for insurance purposes with the carrier. To complete your return, we require a receipt or proof of purchase.
Sculptures and stone bases non-returnable:
- Custom and permanently mounted sculptures.
- Limited edition sculptures that are permanently mounted.
- Only regular priced items may be refunded. Sale items cannot be refunded.
- Sculptures with custom patinas or engraving.
- Larger sculptures 10″ with customs stone bases.
- Works that were installed at a specific site, home or other permanent location.
- Larger stone bases damaged during shipping are usually replaced, but not returnable.
- Works shipped to countries outside the United States.
There are certain situations where only partial refunds are granted:
- Shipping overcharges
- Customs and duties overcharges or duplicate charges.
- Any item that is returned more than 30 days after delivery.
- Larger sculptures 10″ and larger with have a 20% restocking fee.
- Wholesale and gallery orders that are returned to the studio outside a standing agreement have a 50% restocking fee.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this, and you still have not received your refund yet, please contact us at yenny@yennycocqsculpture.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yenny@yennycocqsculpture.com and send your item to 131 county Rd 84, Santa Fe, NM 87506.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return. If this gift, and it is damaged, please contact the purchaser first. We will handle it on a case by case basis.
Shipping returns
To return your product, you should mail your product to: Yenny Cocq LLC, 131 county Rd 84, Santa Fe, NM 87506
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. International shipments are discussed on a case by case basis.
If you are returning more expensive items or internationally, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at yenny@yennycocqsculpture.com for questions related to refunds and returns.